We did verbally speak to the customer, along with sending the denial letter. We have declined this claim per the denial letter that you have attached here. I have tried to resolve this with take 5 and the claim was denied twice I need my car fixed or my loan bought out. I emailed back stating that is was incorrect, and he did not reply. The tech and I had a conversation about traveling and camping and when I asked point blank if it was ok to take on a trip, he said it was fine. It also stated that the tech told me to go see a mechanic as soon as possible, and that is untrue. The denial letter did not state my point of ******** only stated what the tech had said. Two hours later I received an email stating that take 5 is not at fault, and that a thorough investigation had been done. **************** called me and I explained the situation. On June 9 I first contacted customer service to make a claim. I explained what happed during my oil change they said that removing the tip from the filter was very bad and that the tip was a very important part for the motor. I was informed that the motor was damaged beyond repair.
#Take five oil time full#
I checked the oil and since it was still full I took the car to the mechanic that same day.
I was charged $110.33.On June 8 the oil light on my car came on for the first time since I owned the car. I asked the technician if the car was safe to drive because I was going to take a trip that weekend He said everything was fine and that for our next oil change I should get the casing replaced, that is was a cheap part and an easy fix. The technician told me that he did not know what the tip on top of the filter was for. he unsuccessful in removing the old tip and said that it would be fine to leave it in there and just remove the tip from the new filter. I told him that I did not know about the issue. During the oil change the technician did inform me that the old oil filter was bent when it was put in the last time, but the tip on top of the filter was still on it, and that an older tip was stuck in the casing. On May 25, I went to get my oil changed at my local take 5. Huge rip off, I could probably file charges. And!! The wiper blades I was sold at the take 5 barely touch the wind shield so are virtually useless, I have to buy another new set when the original set was working perfectly fine and only a few months old.I cant believe a $20 inspection turned into a $420 fiasco and my wipers still arent working well. After parts and labor it was about $420 to get the arms working again. I found a Midas in ******* who was able to look at the van and determine what parts were needed. He handed me a car for an unaffiliated vehicle repair shop. I asked if there was anyone else I could talk to and he said no. He tried to fix them for about 15 minutes and then once he realized he couldnt fix them and a part had broken off, he then said theres nothing I can do and Im the floor manager. I went back to the take 5 and the guy who replaced them wasnt there, but another man who was there during the replacement and remembered me was there. It seemed the blades had been completely disconnected from the inner arm system that controls them wipers. Lo and behold the next day, june 1, ** leaving for a work trip to ******* and turn the wipers on and nothing happens. We unfortunately did not test them after he replaced them. He sort of bragged about this great method he had of replacing wiper blades, then demonstrated it which looked like he just ripped off the old one. I didnt agree but he said we wouldnt pass the inspection without them. The man who did the inspection said we needed new wiper blades.
Went to the Take 5 in ********, ** for a vehicle inspection of my foes transit ****.
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